To return or exchange a product, contact us on [email protected] within 30 days of receiving the product. A member of our team will get in touch with you to process the return or exchange.
Please note: personalised products cannot be returned or exchanged.
We will verify that the returned product satisfies the conditions of the Returns and Exchange Policy and, if so, then proceed with the applicable refund or exchange.
You must include in the return package
- The completed return form along with the product/s in original box and packaging
- All accessories
- Any free items you received as part of your order
- The service guide(s)
- The Warranty Card
- All other documents
We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way
You have the right to cancel your order without giving any reason before your order has been shipped.
If you have received free items as part of your order, they must be returned with the products.
For further information, you may contact us on [email protected] with any questions.