IF YOU HAVE ANY INQUIRIES, YOU CAN CONTACT US ON +971 56 2751126 OR [email protected]

FAQs

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General

  • Which brands are available at Calibre 88?

    • Cartier
    • IWC
    • Jaeger-LeCoultre
    • Mont blanc
    • Panerai
    • Piaget
    • Roger Dubuis
    • Zenith
  • Are my personal details kept safe?

We understand that your privacy is of utmost importance to you and we respect that. We ensure you that we will maintain complete confidentiality of your details. Please refer to our Privacy Policy.

Shopping & Payment

  • For which brands is Calibre 88 an authorised retailer?

Calibre 88 is the authorised retailer for Cartier, IWC, Jaeger-LeCoultre, Montblanc, Panerai, Piaget, Roger Dubuis and Zenith.

  • What complimentary services do you offer?

All products purchased from Calibre 88 have the option of being gift wrapped in the respective brand packaging.
All products purchased from Calibre 88 can be delivered to your home or office at your convenient time.

  • What payment methods do you accept?

The accepted payment methods at Calibre 88 are listed below:

    1. Credit Card
    2. Debit Card
    3. Direct bank transfer
    4. Cash
  • Which currencies are accepted for payments?

    Calibre 88 accepts payments in all major currencies.

  • Do you provide doorstep services within the UAE?

    Yes, you can shop from the comfort of your home. If you wish to receive your order at doorstep, simply reach out to us on +971 56 275 1126 or [email protected]. Our doorstep services cover the following emirates in the UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Ras al Khaimah, Fujairah.

  • Can I pay by card upon delivery?

    Yes, you can pay by card upon delivery.

After Sales

  • What are the timepiece repairs and services offered at Calibre 88?

    These are the services that we offer:

    • Ultrasonic Cleaning
    • Polishing
    • Leather Strap Change
    • Glass Replacement
    • Engraving
    • Battery Change
    • Link Adjustment
    • Complete Servicing
    • Water Resistance
    • Performance Test

    If you wish to get your timepiece service and repaired, you may drop off your timepiece at our store or contact us on +971 56 2751126 with the details and a member of our team will get in touch with you.

  • What is included in a complete timepiece service?

    During a full service, our watchmakers work on cleaning all components. The components are then re-assembled, lubricated and all functions are tested, regulated and sealed back into the ultrasonically cleaned case.

    If you wish to get a complete service for your timepiece, you may contact us on +971 56 275 1126 or [email protected] and our team members will guide you further. You can also visit our store for the complete repair and service of your timepiece.

  • I have given a watch for repair at Calibre 88. How can I track the progress?

    Once we receive your watch for repair, a member of staff from Calibre 88 will send you a tracking number and you will be able to track the progress of your repair here.

  • How much time does it take to get a battery replaced in a timepiece?

    The battery replacement can take between 2 to 5 working days.

  • How much time will it take to get my timepiece serviced? How much will be the cost?

    After an assessment from our team, the time required and an estimated cost will be shared for your approval. To serve you best, our team will not begin your job until we receive your approval.

  • What is the cost of battery replacement?

    The cost of battery replacement may vary depending on the model and brand of the timepiece.

  • How often should I get my timepiece serviced?

    The recommended timeline may vary depending upon the movement of the timepiece. You may reach us on +971 56 275 1126 or [email protected] with details of your timepiece and one of our team members will guide you further. Should you wish to learn more about timepiece care, please visit our blog.

  • Do you provide after-sale services?

    We know the value of after sales service and ensure that your timepiece keeps ticking for generations to come. We provide an estimate of repairs and services for the timepiece outside the warranty period for your approval.

  • I need to send my watch for repair and servicing to Calibre 88. Can you arrange for the collection of my watch from home or office?

    If you wish to get your watch collected from your location, simply reach out to us on +971 56 275 1126 or [email protected] and we will arrange for the pick up at your convenient time.

  • I have dropped off my watch at your store for repair but I am unable to pick it up. Can you deliver my watch to my home or office?

    Yes, if you wish to get your watch delivered, simply reach out to us on +971 56 2751126 or [email protected] and we will arrange for the delivery at your convenient time.

Warranty

  • How many years of warranty do I receive with a purchase?

    The warranty period of the brands that we carry are listed below-

    Cartier Care — Cartier

    Cartier introduced Cartier Care offering a seamless and personalized 360 degree care program along with introduction of an 8 year warranty on its timepieces. You can request a warranty extension under Cartier Care as long as your initial two-year Cartier International warranty is still valid. To benefit from the Cartier Care program, register your timepiece using the link below — https://cartiercare.cartier.ae/en/register/manual

    Pam.Guard - Panerai

    Panerai offers an 8 year warranty on its timepieces under Pam.Guard program. The warranty extension program is also applicable to the timepieces covered under the original international warranty at the time of registration. Use the link to register your Panerai timepiece under Pam.Guard — https://services.panerai.com/en/register/manual

    Care Program — Jaeger-LeCoultre

    Jaeger-LeCoultre offers an 8 year warranty across all clocks and timepieces for the clients enrolling in their care program. Timepieces that are still currently covered by the original international warranty will be eligible for the warranty extension upon online registration using the link provided — https://services.jaeger-lecoultre.com/en/register/manual

    MY IWC – IWC SCHAFFHAUSEN

    For more than 150 years, IWC has been proudly engineering their mechanical timepieces in the spirit of our founder, F.A. Jones, who combined the best craftsmanship and technology to make pocket timepieces that last generations. Every IWC timepiece is carefully assembled by IWC trained watchmakers, then rigorously inspected and tested to ensure it meets IWC’S exacting requirements concerning quality and precision.

    When you register your timepiece, you become a member of My IWC and benefit from a 6-year extension to the standard 2-year International Limited Warranty. As a member, you will also receive useful tips on how to care for your timepiece, and always be the first to get important news from IWC Schaffhausen. To benefit from MY IWC, register your timepiece on the following link: https://myiwc.iwc.com/en/register/manual?redirect=prefLang&country=EN

    Mont Blanc

    Mont Blanc offers an international warranty of 2 years which covers defects in manufacturing and materials.

    Piaget Care — Piaget

    Piaget has always been known for their determination, their commitment to “always do better than necessary”. This was Piaget’s founder’s motto, a motto that still rings true today.

    We apply this same self-surpassing spirit to our services, going beyond expectations with Piaget Care, our service programme. This new offer is firmly anchored in the Maison’s values, conceived with the same expertise and attention to detail that we display in all Piaget creations. We believe in this promise because we are proud of the quality and reliability of every timepiece we create, and we know that by taking care of your timepiece and reinforcing your trust in our Maison, we are also taking personal care of you.

    With Piaget Care, we have once more proven our dedication to excellence and innovation by extending our international warranty on all Piaget timepiecees to 8 years.

    Join the Piaget Care programme on the following link: https://care.piaget.com/en/register/manual?location=ae

    Roger Dubuis

    Roger Dubuis offers a guarantee against any technical compliance flaw as well as any defect resulting from the materials used for a 2 year period from the date of purchase.

    Zenith

    Zenith timepieces are high-precision, high-tech products. Before leaving the workshops of the Manufacture, your timepiece has undergone several days of stringent quality and performance tests. An international guarantee nonetheless covers any potential manufacturing flaws for a period of two years as of the date of purchase. You may also obtain an additional one-year guarantee by creating your account and registering your timepiece on the following link: https://www.zenith-timepiecees.com/int/account-creation

     

Please feel free to contact us if you need any assistance.

  • How can I contact Calibre 88?

    For order related and general enquiries you may contact us and a member of our team would be delighted to assist you.

  • Where is your boutique located?

    Our boutique address is:

Calibre 88, Shop no. 45,

Building 4, Gold and Diamond Park,

Sheikh Zayed Road, Dubai.

 

You can find our exact location here.

  • What are your operational hours?

    Our boutique operational hours are —

All 7 days : 10 am - 9 pm 

 

If you have a question that you can’t find an answer to, please don’t hesitate to contact us on [email protected] or +971 56 275 1126.

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